Last Updated: February 09, 2026
This Privacy Policy describes how Black Car Service New York ("we," "us," or "our") collects, uses, and shares information about you when you use our website, mobile applications, and transportation services (collectively, the "Services").
Information We Collect
Information You Provide to Us
We collect information you provide directly to us, including:
- Account Information: When you create an account or make a reservation, we collect your name, email address, phone number, and billing address.
- Payment Information: When you make a payment, we collect payment card numbers, security codes, and billing information. Payment processing is handled by secure third-party payment processors.
- Trip Information: Pickup and drop-off locations, dates, times, passenger counts, special requests, and flight information for airport transfers.
- Communications: When you contact us, we collect the content of your messages, including emails, phone calls, and text messages.
- Feedback: Reviews, ratings, and survey responses you provide.
Information We Collect Automatically
When you use our Services, we automatically collect:
- Device Information: Hardware model, operating system, unique device identifiers, mobile network information, and browser type.
- Log Information: Access times, pages viewed, IP address, and the page you visited before navigating to our Services.
- Location Information: With your consent, we collect precise location data to provide pickup services and improve our operations.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process reservations, payments, and send related information
- Send confirmations, receipts, technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate about promotions, upcoming events, and other news (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
- Comply with legal obligations
Information Sharing
We may share information about you as follows:
- With Chauffeurs: We share trip details with assigned chauffeurs to provide your transportation service.
- With Service Providers: We share information with vendors, consultants, and other service providers who need access to perform services on our behalf.
- For Legal Reasons: We may disclose information if we believe disclosure is required by law, regulation, or legal process.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- With Your Consent: We may share information with your consent or at your direction.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Trip records are retained for seven years for tax and legal compliance purposes.
Your Rights and Choices
Account Information
You may update, correct, or delete your account information at any time by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.
Location Information
You can prevent the collection of location information by adjusting your device settings, but this may limit certain features of our Services.
Communications
You may opt out of promotional communications by following the unsubscribe instructions in those messages. You may still receive service-related communications.
Cookies
Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect certain features of our website.
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
Children's Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Black Car Service New York
Contact Page